Frequently asked questions
CAN YOU PROVIDE CATERING SERVICES OUTSIDE OF YOUR IMMEDIATE AREA?
We primarily cater within a radius of our base in BETHANY. Clients requesting a venue or location beyond will be charged mileage as well as travel time “portal to portal” for staff members & supervisory personnel attending the event.
VENUES FREQUENTLY SERVICED
Century Barn Weddings and Events - Cavan
Hollowbrook Highlands Wedding - Bethany
Iron Horse Wedding Venue Bethany
Ganaraska Forest Centre Weddings
Heaven on Seven Bethany ~ SUNDAY’S ~ Brunch & Afternoon Weddings Only ~ less than 50 Guests, we have a clear span tent, tables, chairs, linens, dishes, cutlery, stem wear and many extras for our home tent Weddings.
DO YOU REQUIRE A SITE SURVEY OF A PROPERTY FOR A TENT WEDDING?
YES. We will be happy to attend your chosen location at a mutually agreeable time. It is preferable to meet 4-6 weeks in advance of your Wedding to determine parking, catering tent set up and general flow for service.
WHICH CATERING STYLES DO YOU OFFER?
Heaven on Seven is noted for our outstanding & efficient Server-Assisted Buffet.
We can offer other catering styles: Plated, European or Family style.
They are offered at a 20% premium due to the additional staffing requirements.
ON GOOGLE I READ YOU HAVE WON WEDDING PLANNER AWARDS. IS THIS TRUE?
Yes I have, thank you, along with 100’s of food & catering awards/plaques but honestly I don’t cover my office in them. I’d much rather have the thank you photo cards from our previous couples. We are still are in contact with every couple we’ve ever catered ~ that’s the only award / reward we need!
After catering more than 1,200 weddings to date, you learn very quickly what works at a wedding and what clearly doesn’t. You want a wedding to be flawless and that starts with great food, great staff, experience and knowledge in the industry. We work with and can recommend (once the contract is signed) top of the deck venders who we trust.
I will gladly write a Wedding Day Itinerary included in our catering package ~ No Charge!
ARE THE MENUS FIXED?
NO. We can create a custom hand crafted catering service. Subject to discussions.
WHAT IS YOUR STAFF TO GUEST RATIO?
1 staff to every 15 guests. Server Assisted Buffet
1 staff to every 10 guests for Plated or Family Style Service.
DO YOU REQUIRE A MINIMUM GUEST COUNT?
YES - 80.
Premium rates will apply on less than 80 attendees.
ARE YOU LICENSED AND INSURED FOR CATERING?
YES, by law you have to be ~ Heaven on Seven has been licensed and insured since 2006. Our staff have passed their Health and Safety certification by the Health Unit.
WHEN DO YOU REQUIRE THE FINAL GUEST COUNT?
15 business days before your wedding/event date.
CHANGING GUEST COUNT?
Increasing your guest count is not an issue. We require 10-14 days advance notice for food.
IF the guest count decreases, a 10% reduction is the limit as per the Contract.
ARE RENTALS INCLUDED IN THE CATERING QUOTE?
NO ~ Rental costs such as plates, cutlery, stem ware, and decor are the responsibility of the client. All Rentals are determined by your guest count & style of food service you have selected as being best for your wedding.
GRATUITY
A Gratuity is 18% on service and is added to all invoices as well as HST.
HOW LONG IS THE APPETIZER SERVICE?
Appetizer service usually lasts between 60-90 minutes (hence the term cocktail hour). The event’s timeline, especially photography and weather may impact your schedule. Charcuterie boards, grazing stations and passed appetizers can be determined during our conversations.
DO YOU OFFER OPTIONS FOR GUESTS WITH DIETARY CONCERNS/RESTRICTIONS?
YES
Specific dietary needs can be addressed through extensive and advanced conversations.
These issues may result in additional food costs or preparation times. To be determined.
VEGAN: Vegan options can be provided and determined in advance of your event, there are many choices to pick from on the menu.
CAN YOU SERVE A CONTINENTAL WEDDING BREAKFAST or BRUNCH?
YES. We can offer a variety of selections and options for your consideration ~ Request our Brunch Menu.
Subject to location and other concurrent Heaven on Seven catering obligations.
DOES HEAVEN ON SEVEN PROVIDE “SET UP & TEAR DOWN” SERVICES?
NO. We are focused on the food. We can provide recommendations to you for this aspect.
WHAT HAPPENS TO ANY LEFTOVER FOODS FROM THE WEDDING/EVENT?
Any food leftover will be handled by the staff. Food safety protocols are strictly followed.
Because we allow your guests to come up for seconds at our server-assisted buffet, there may not be excess leftovers. Please note that food leftovers cannot be guaranteed.
If amounts warrant, you can supply a few food grade containers and a promised clear fridge or cooler with ice, you have purchased the food it belongs to you. We also drive leftover foods to homeless shelters such as A PLACE CALLED HOME in Lindsay or other locations in Peterborough.
DO YOU REQUIRE HYDRO OR WATER?
NO to hydro ~ YES to potable water for your guests. We will fill your guests water carafes on their tables. Another idea is to have a water station where your guests can serve themselves from an ice water urn filled with mint, lemon & lime slices.
DO YOU REQUIRE A DEPOSIT?
YES
To Reserve your wedding date a $1,000 deposit is required.
We will discuss with you the most popular menu options ~ subject to your budget.
Some menu offerings are subject to premiums: Wild caught salmon, certain meats and/or other options will be discussed with you.
METHODS OF PAYMENT
We require a 33.3% deposit upon signing of the contract. The initial $1,000 is factored in this.
The remaining 2 payments will be amortized between the contract signing date and two or four weeks prior to your wedding.
Payments can be made via Cheque, Cash or E-Transfer.
Your event is not confirmed until a signed contract and the requisite deposit has been received.
WHAT IS THE LARGEST EVENT YOU HAVE CATERED?
On June 12, 2010 in Peterborough we catered 2000 Breast Cancer Survivors for the International Dragon Boat Race. This race happens every 4 years somewhere in the world and Peterborough was the first city in Canada to host the race and we were honoured to feed the Athletes.